The technology of Business Process Automation (BPA) encompasses Robotic Process Automation (RPA), enabling the scripting of specific tasks for a robot to perform. RPA bots have been designed to mimic a vast array of human-computer interactions, allowing them to execute various tasks, swiftly and without errors.
Purpose and Scope of RPA
If the notion of RPA seems somewhat unexciting compared to fancifully depicted robotics in popular culture, that is intentional. The main purpose of RPA is to automate the most mundane and repetitive computer-based tasks within industries, such as duplicating data and file transfers. Through automating monotonous routines that previously demanded human involvement, RPA aims to drastically improve business efficiency.
Benefits of RPA
Advantages of RPA leverage the elimination of human error and personnel costs. The premise of RPA is simple; let humans focus on what they do best, and assign monotonous tasks to bots. Companies find RPA affordable and relatively easy to implement without needing a specially designed software or heavy system integration. This makes it especially attractive to businesses aiming for growth, without added costs or mounting employee dissatisfaction.
Productivity and Advanced Features
Robotic process automation technologies can immensely increase team productivity when configured appropriately. Simple, reiterative procedures such as transferring data between systems can be expedited by robots to up to 50%. Accuracy of these otherwise tedious tasks is also enhanced by minimizing the likelihood of human errors.
The addition of cognitive technologies – machine learning (ML), Natural Language Processing (NLP), voice recognition – to RPA enables businesses to automate higher-level tasks that necessitated human discernment and judgement. These deployments can automate nearly 15 – 20 aspects of robotic process information, positioning it within a value chain known as Intelligent Automation (IA).
Challenges and Guidelines for RPA Implementation
However, executing RPA can have its challenges due to the potential intricacies of legacy business processes and a substantial amount of change management required for successful RPA implementation. The following guidelines could prove beneficial to your business:
- Design and Change Management: Avoiding chaos caused by poor design and change management is critical as several RPA implementations fail due to overlooked communication exchanges between bots disrupting business processes.
- Data Overload: Businesses need to avoid diving into the deep end of data. This can result in the RPA initiative unintentionally transforming into an ill-defined ML project.
- Business Impact: RPA can also be invaluable for improving customer experience.
- Incorporate It: RPA should be implemented with close and consistent collaboration with IT.
- Expectation Management: Foster realistic expectations about RPA's benefits.
- Project Control: Consistently monitor performance issues and create a tracking and alert system.