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What is the Intent Classification Metric?
The Intent Classification Metric evaluates whether a model or agent assigns user utterances to the correct intent from a predefined taxonomy—critical for chatbots and routing agents.
Track precision/recall per intent, especially rare intents and adversarial paraphrases that should not flip routing.
Related Giskard articles
Automate intent evals in Giskard
Encode gold intent labels as deterministic checks and probe paraphrase robustness in your suite. Learn more.
Further reading
Authoritative reference: Wikipedia: Dialogue system.
